Shipping and returns
When do you ship orders?
Orders placed Monday-Thursday are shipped on Friday.
Orders placed Friday-Sunday are shipped on a Monday.
When can I expect delivery?
UK orders are sent via Royal Mail 1st Class. Expect delivery within 1-2 working days of shipping confirmation.
EU orders are shipped via Royal Mail International Standard service. Expect delivery within 3-5 working days of shipping confirmation.
Non-EU orders are shipped via Royal Mail International Tracked service. Expect delivery within 5-7 working days of shipping confirmation.
What is your return policy?
If you’re not completely satisfied with your purchase, please return it to us within 30 days of receipt for a full refund of the item’s cost (excluding postage costs).
Please contact firstname.lastname@example.org to let us know you are returning your item and we will supply return address information.
I haven’t received my order - what should I do?
Just email email@example.com quoting your order number and we will track it down.
Can I change or cancel an order?
Yes. To change or cancel your order please email firstname.lastname@example.org as soon as possible. Orders cannot be amended or cancelled once they have been dispatched.
What payment options can I use on animalltea.com?
We accept all major credit and debit cards, Paypal, ShopPay and Google Pay. We do not accept bank transfers.
Where is my refund?
Refunds can take up to 10 working days to reach your account. If you have not received a refund in that time please get in touch.